Drivers' Centre

The diesel particulate filter system in your Vauxhall filters harmful soot particles out of exhaust gases. It includes a self-cleaning function that runs automatically during driving when the filter needs cleaning. This can take up to 25 minutes and fuel consumption may be higher during this time. It's normal for there to be an emission of odours and smoke and an increase in heat during this process.

The control indicator ('!') will flash if the diesel particulate filter needs cleaning and your previous journey has not enabled automatic cleaning. If this happens you should carry on driving, keeping your engine speed above 2000 revolutions per minute, shifting down if necessary. The diesel particulate filter cleaning process will start, and we don't recommend you stop the journey or switch off the engine until it's finished.

CAUTION: there's a risk of engine damage if the cleaning process is repeatedly interrupted. Cleaning takes the shortest amount of time at high engine speeds and loads, and the control indicator light will turn off as soon as the self-cleaning operation is complete.

You should also check the level of oil in your Vauxhall regularly. If the cleaning process is repeatedly interrupted, diesel fuel will pass into the sump and you'll notice a higher oil level when you check it. For short journeys, you should check your oil level more often. And if you find that your oil level has increased then you should change it.

For further information on your diesel particulate filter please refer to your owner's manual.

Please go to the 'My Retailer' section in your profile and use the search fields on the right hand side. You can save your preferred Vauxhall Retailer to your profile.

Call any Vauxhall Retailer and ask for the parts department; they will order a replacement for you. Alternatively, we have posted a selection of owner's manuals online.

Service intervals vary for each model of vehicle. The recommendation for your model can be found in your owner’s manual, which was provided with your car at the time of purchase.

If you’re still unsure please contact any Vauxhall Retailer, who will be happy to help you.

You’ll need to enter your radio’s security code, as described in your infotainment manual. This code can be found on the car pass provided with your vehicle at the time of purchase. If you don’t have the code, please refer to the next FAQ.

Please contact a Vauxhall Retailer. The radio security code is there to prevent the unit being used if stolen, so please have your registration documents to hand to verify your ownership of the vehicle. This ensures the security codes are not misused.

Tyre pressures vary for each model of vehicle. Your model’s recommended pressures can be found in your owner’s manual, which is part of the glove-box literature provided with your car at the time of purchase.

Please speak to the parts department at any Retailer and they will help you. You can also buy accessories directly from the Vauxhall web shop.

We will send a letter to the registered keeper of the vehicle, asking that the repair work is completed as quickly as possible. If you still have concerns, your Vauxhall Retailer will be able to help you.

At Vauxhall, we aim to provide you with an excellent customer experience. If this doesn't happen, we want you to let us know so we can try and fix it. If you're not happy with the way we've handled your issue and wish to complain further, please follow these steps:

1. If your problem has not been resolved to your satisfaction, make an appointment to discuss it with the Managing Director of the Retailer concerned.
2. In the unlikely event that you’re still unhappy with the service we have provided, or the action proposed to correct the problem, please contact the Customer Assistance Centre, where our team will spare no effort to ensure your complete satisfaction. You can contact Customer Assistance in any of the following ways:
   • Using the contact form
   • Over the telephone on 0844 369 0112
   • Via Twitter
   • By email

To join the Drivers’ Centre, you need to own a Vauxhall vehicle, so you must provide a valid Vauxhall registration-plate number. You’ll also need to provide your title, first name, last name, email address, postal address and a password. All registrations are matched to a DVLA look-up service so that we can validate your vehicle is a Vauxhall.

If you have recently bought a new Vauxhall, it can take up to 15 working days for the new registration to be recognised by the DVLA system. Private registrations also need to be recognised as Vauxhall registrations in the DVLA system. However, if you’ve attempted to register after 15 working days and your registration plate has still not been recognised, please contact us.

Please check your Junk folder for your activation email. If it’s not there, please reset your password. This will automatically activate your account.

Go to the My Details section on your Drivers’ Centre profile and click on ‘Edit details’. Make your changes in the details fields and click ‘Save changes’ to save them to your profile. Please note, for security reasons you cannot change your name or email address through the Drivers’ Centre. If you wish to change either your name or email address please call us on 0845 600 1500. Or, if you are a Lifetime Warranty holder, please call 0845 602 5233. We’ll need proof of your new name to validate your request.

Please contact us with your preferences and we’ll update them for you.

Please reset your password.

Yes. Please sign up again.

Either way, you’ll need to register as a member of the new Drivers’ Centre. Please sign up with your new email address .

Membership of the MasterFit Service Club is free for all Vauxhall drivers. The club offers half price MOTs and up to 25% off parts and labour. Drivers can take advantage of the discounts once their vehicle is two years old. Find out more about MasterFit Service Club

If you are a member of the Drivers’ Centre, you can log in to Drivers’ Centre and join Service Club. If you’re new to the Drivers’ Centre, you can register for Drivers’ Centre and Service Club at the same time.

It can take up to 28 days for you to receive your card through the post. If you haven’t received it after this time, please call us on 0845 263 0335.

Go to the My Details section on your Drivers’ Centre profile and click on ‘Edit details’. Make your changes in the details fields and click ‘Save changes’ to save them to your profile. Please note, for security reasons you cannot change your name or email address through the Drivers’ Centre. If you would like to change either your name or email address please call us on 0845 263 0335.

If you change your name or you’ve asked for your name to be corrected, we’ll send you a new card.

Please call us on 0845 263 0335 and we’ll arrange to send you a new card.

To find out which retailers are participating in the Service Club programme, please open this PDF.

If you have recently bought a new Vauxhall, it can take up to 15 working days for the new registration to be recognised by the DVLA system. Private registrations also need to be recognised as Vauxhall registrations in the DVLA system. However, if you’ve attempted to register after 15 working days and your registration plate has still not been recognised, please contact us

While you own your Vauxhall, you'll receive an email or letter from us each year reminding you to re-activate your Lifetime Warranty. Your re-activation date will also be displayed in your Drivers’ Centre profile. To re-activate your Lifetime Warranty, you’ll need to take your vehicle to your Retailer to carry out the necessary re-activation checks. A new card will be sent out to you once your car has been checked and your warranty re-activated. Your profile will be updated with this information.

Your Lifetime Warranty is only valid when your Vauxhall Retailer carries out certain checks. To find out more about these checks, please refer to your Lifetime Warranty terms and conditions.

When you visit your Retailer, please take your V5 (vehicle registration document) and your vehicle’s service history (unless a service is being carried out on the same day as the re-activation check). The service history shows your vehicle has been inspected in line with recommended Vauxhall servicing intervals, and that these cover quality of parts and grade of oil used. Service books completed with a Vauxhall franchised stamp are enough – but if you’ve had your vehicle serviced outside the Vauxhall network, you must provide its service history, including service invoices and detailing parts and oil used.

Your Lifetime Warranty is valid for up to 100,000 miles. For your Lifetime Warranty to remain active, you need to have your car checked each year by an authorised Vauxhall Retailer. Your re-activation deadline is shown on your Lifetime Warranty card.

Check your re-activation status on your profile. If a red light is displayed, it means you’re due for re-activation and will need to book an inspection with an authorised Vauxhall Retailer.

You still have 14 days to re-activate your Lifetime Warranty after your re-activation deadline has passed. Unfortunately, if you don’t re-activate your Lifetime Warranty by this time it will expire and it can’t be renewed.

Please go to your profile to check your re-activation status. If the status light is red, book an inspection with an authorised Vauxhall Retailer straightaway. If you have any questions, please call us on 0845 602 5233.

Yes, of course. Please call us on 0845 602 5233 and we can organise this for you. We will need to ask you a few security questions first.

Go to the My Details section on your Drivers’ Centre profile and click on ‘Edit details’. Make your changes in the details fields and click ‘Save changes’ to save them to your profile. Please note, for security reasons you cannot change your name or email address through the Drivers’ Centre. We’ll need proof of your new name to validate your request – unauthorised name changes will invalidate your warranty. If you’d like to change either your name or email address, please call us on 0845 602 5233.